Call Today On 01603 858952
Email smiles@westearlhamdental.co.uk

West Earlham Dental Health Practice
50 Earlham West Centre, Norwich , Norfolk, NR5 8AD

Search for city's 'most nervous' dental patient is on

The hunt is on to find Norwich's most nervous dental patient.

West Earlham Dental Practice has become increasingly aware of the number of patients suffering from dental phobia – and the risks this could pose to their oral health.

West Earlham Dental Practice owner Dr Gautam Sharma said: “It’s a sad fact that a large number of people are putting off dental appointments and ignoring their oral health because they are petrified of visiting a dentist.

The competition winner will be chosen by a team of judges and will receive their treatment between now and the end of the year.

Read the full article

Dr Sharma Talks about his work with dental mavericks and his view on sugars in children's diet

Gautam Sharma as featured in the British Dental Journal

Refugee mercy mission in Lebanon

Gautam Sharma, who runs West Earlham Dental Practice, is a trustee of the Dental Mavericks Charity, and formed part of an international contingent of 50 dentists, healthcare assistants, translators and cultural advisors who spent five days in Lebanon.

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A Day with the BBC

Gautam On BBC radio talking about sugars in children

Norwich dentist Gautam Sharma and a member of his practice team ran the Marriott’s Way half marathon last month, raising £250 for the Hallswood Animal Sanctuary

Norwich dentist Gautam Sharma

Masters in Science of Restorative Dental Practice

Gautam - and you - put more smiles on refugees’ faces

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IADR (International Academic Dental Research Conference)

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MAKING A DIFFERENCE: Dr Sharma in Lebanon with Syrian refugees.

MAKING A DIFFERENCE: Dr Sharma in Lebanon with Syrian refugees.
MAKING A DIFFERENCE: Dr Sharma in Lebanon with Syrian refugees.

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is the practice owner, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website, at reception, by email or by calling the practice.

Call  01603 858952. Email smiles@westearlhamdental.co.uk

West Earlham Dental Health Practice
50 Earlham West Centre, Norwich , Norfolk, NR5 8AD

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • [Other]

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

Call  01603 858952
Email smiles@westearlhamdental.co.uk

West Earlham Dental Health Practice
50 Earlham West Centre, Norwich , Norfolk, NR5 8AD

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

Contact West Earlham Dental Health Practice

Practice View

Practice View

Call Today On 01603 858952
Email smiles@westearlhamdental.co.uk

Monday 09:00 – 18:00 (closed 13:00 to 14:00)
Tuesday to Friday 08:45 – 17:15 (closed 13:15 to 13:45)
Weekends Closed

50 Earlham West Centre, Norwich, Norfolk, NR5 8AD

How To Find West Earlham Dental Health Practice

Out of hours information

Telephone: 0800 587 4132 (PALS), 0845 4647 (NHS Choices)

Hours Of Operation: PALS 0800 587 4132 (Monday – Friday 9 am – 5 pm) if you are unable to find a dentist in your area who is accepting fee paying NHS patients

NHS Direct 0845 4647 (24 hour service) for any dental enquiries.

Out of Hours Telephone: 0845 600 3246

Details: Out of Hours Service available weekdays in the evening from 6 p.m to 8.30 a.m, weekends from 6 p.m Friday evening to 8.30 a.m Monday morning and public holidays

West Earlham Dental Practice Are Proud To Support Hallswood Animal Sanctuary

West Earlham Dental Practice Are Proud To Support Nelsons Journey

West Earlham Dental Practice Are Proud To Support Earlham Early Years Centre

West Earlham Dental Practice Are Proud To Support Dental Mavericks

Make A Donation To Dental Mavericks

Would you like to know more about how your information is protected and accessed? Please click on the relevant links below

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